Transfer Operators List (Admin Access)

his document details the terms and conditions of sale and sales of services by alp1 (sold online via ‘www.alp1transport.com’, by phone or via email contact). alp1 may also be referred to as ‘The Company’. The term ‘Customer’ refers to any individual making a reservation. In cases where it is a group of two or more travelers, said individual will be allocated to the status of ‘party leader’ and will be deemed responsible for all persons traveling under the reservation. They will be the primary contact for all information and matters concerning the reservation.

By making a booking with the customer accept these terms and conditions.

Full payment is required at the time of booking transport services from alp1.

Any changes made to a booking within 10 days may incur a 15 euro charge at the company’s discretion.

BOOKING CONFIRMATION

Subject to availability, reservation is confirmed when the customer receives a confirmation email / travel voucher from alp1. This will be issued within 24 hours of a booking being made.

Should this be confirmed, the customer must contact us as soon as possible.

In extremely rare cases where a booking is made and paid for by the company and a full refund within 24 hours of the booking being placed. The client will be notified of this cancellation and refund by email.

The Travel Voucher must be printed and carried by the customer on the day of travel. This document acts as a ticket and must be presented to the alp1 driver.

The client is responsible for:

providing accurate contact information, including email and mobile phone number. Any failure in services resulting from alp1 having incorrect contact information will be deemed to be the fault of the customer and no compensation will be available.

providing the correct flight information (including local flight times). Any loss of service or extra charges incurred by the customer as a result of any misrepresentation will not be compensated. In cases where a customer does not have the right to pick up an alternative pick-up (if available) and re-charge the customer for this. If there is no vehicle available for the customer, then the customer will not be refunded.

providing the correct accommodation information with regard to drop off and pick-up points. It is also the customer’s responsibility to carry out directions and contact details for the convenience of the driver. If the accommodation can not be found at the Tourist Office in the resort concerned or charge the customer accordingly.

SHARED TRANSFERS

When a shared transfer is booked, the customer and party will be able to travel to a vehicle that may be shared with other customers.

Shared transfers are available throughout the Winter and Summer operating periods only.

Arrival at the airport: The client will be met by an alpine driver and provided with departure details. The client agrees that, under normal circumstances, it is necessary to join a shared transfer. With flights before 08.00am and after 21.00, waiting times may be longer. Customers arriving on the last day of the day and traveling on the last day of the day, should wait to wait for the last person. In this situation, we will share a common understanding with you. This only applies to shared transfers, if passengers are uncomfortable waiting for the last arrivals we recommend booking a private transfer to ensure prompt departure from the airport.

Departure from resort: The customer will receive their pick up time before their departure via an SMS message to the mobile phone during the booking process. It is the responsibility of the customer to contact alp1 on +33 (0) 675953589 to get their pick-up time if this has not occurred. Pick-up times are a minimum and a time between 3.5 and 5.5 hours before a flight departure as standard. Please note that these times may be set in the future. If the customer is not at the specified pick-up point at the stated time, it will take a maximum of 5 minutes before departure.

When a customer requests a specific destination, it will be possible when possible, but will not be liable for being incurred. A waiver will be carried out and will be carried out.

FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS

Where flights are delayed, customers will be rescheduled into the next available seats. Should the customer not want to wait for the next available seats then they are free to arrange alternative transport as they will be paid by alp1.

In some cases, the next available seats may require a further fee.

If a waiter can wait for more than 60 minutes for a customer, then a waiting charge of EUROS will be charged to the customer to cover additional costs incurred by alp1. If the customer informs them about it then it will be necessary to apply it. will always assist in rearranging onward travel.

If no contact is made with the alp1 office within 60 minutes of * actual * landing time, the customer will be classed as a ‘no show’ and the driver will be at liberty to leave the airport book and pay for a new transfer.

In cases where you have lost your baggage, contact us on +33 (0) 675953589. If baggage issues cause delays that severely affect the departure of other customers or general operations, the delayed passenger (s) may be rescheduled to the next available seats at the company’s discretion.

Where flights are canceled, the customer will not be given. Full documentation will be provided on request.

If on arrival, we will be able to book a flight and check it out. Full documentation will be provided on request.

CANCELLATIONS AND REFUNDS

A customer can cancel any booking with a minimum of 10 days notice and request a full refund or booking credit against a future journey.

Refunds for any bookings with less than 10 days notice at the discretion of the right to cancel the fee of 15 euros to cover administrative costs and bank charges.

Should a confirmed booking be canceled by full refund option will be offered to the customer. Refund and compensation will be paid by the customer for the booking. alp1 accepts no liability for loss due to exchange rates.

FAILURE SERVICE

will make it happen, at all times, to ensure that all of our customers are on the go.

alp1 will not accept any liability in the event of delay and resulting costs incurred by the customer due to circumstances out of their control. These circumstance can include, but are not limited to, the following examples:

Road traffic accidents

Deaths or accidents causing injury on the roads

Vehicle breakdownsUnforeseen problems caused by other passengers.

Industrial action.

Civil unrest

Any action of a third party

Severe weather conditions

Actions of the police, customs officers or any other government

Force Majeure (eg: war, natural disaster, act of god etc)

ALLOWANCE LUGGAGE

All in one luggage and one piece of hand luggage PLUS one ski or snowboard bag. Should the customer present themselves for this purpose, then add to the above charges.

The property of the client is the only one of its kind in the world.

OUTSOURCING

alp1 reserves the right to outsource / sub-contract bookings to other licensed carriers to carry out a customer’s journey. When traveling with a partner company, please be aware that there may be variations in the operating conditions and conditions.

DURING YOUR JOURNEY

Eating is not admissible in any vehicle operated by alp1.

The consumption of alcohol is not permitted in any vehicle operated by alp1.

alp1 reserves the right to refuse transport to any other person who appears to be under the influence of alcohol or drugs or is abusive or abusive or threatening to other personnel. This right is delegated to all members of alp1 staff including drivers.

Any passenger who is responsible for the payment of EUROS 150 to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge can not be paid or not refunded to the customer. alp1 reserves the right to terminate transport services immediately should this situation arise.

With the exception of guide dogs, no animals are permitted by alp1.

Clients must not leave the bed or rubbish of any kind in the vehicle.

Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the customer at the time of the incident.

STANDARD

used cars with seat belts. All passengers are required to operate in any vehicle (s) operated by alp1. It is the responsibility of parents or guardians of all passengers to ensure that they are properly fit for the entire journey.

European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats. Compliant seats will be provided by alp1. It is the responsibility of the client to inform them of their position in the child’s life. Anyone who requires non-standard equipment for the safe passage of a member is advised to supply their own equipment or contact them in advance to discuss arrangements.

Child Protection: Children under 16 years of age must be accompanied by an adult. They may travel with a parent or guardian. The conduct and behavior of any passenger under the age of 18 is the responsibility of

alp1 reserves the right to apply fuel surcharges to any journey booked by a customer to reflect unforeseen rises in the local cost of fuel.

TRAVEL INSURANCE

alp1 recommends that all customers take responsibility for the costs of their services, and that they do not allow them to pay for them. .

OPERATING PERIODS

These are dictated by the lift operating dates in resort.

‘Winter Season’ – The period in which the lifts are open in Morzine. Mid-December to mid-April.

‘Summer Season’ – The period in which the lifts are open in Morzine. Mid-June to the end of August.

‘Inter-season’ – The spring season (May-June) and autumn (September – mid-December)

Specific operating dates for each season are available upon request.

LEGAL

All information, including contact details, shall be provided by the customer during the booking process and will not be used in any other way.

Any dispute between an agreement and a third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter will be dealt with by the French legal system.

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Where flights are delayed, customers will be rescheduled into the next available seats. Should the customer not want to wait for the next available seats then they are free to arrange alternative transport as they will be paid by alp1.

In some cases, the next available seats may require a further fee.

If a waiter can wait for more than 60 minutes for a customer, then a waiting charge of EUROS will be charged to the customer to cover additional costs incurred by alp1. If the customer informs them about it then it will be necessary to apply it. will always assist in rearranging onward travel.

If no contact is made with the alp1 office within 60 minutes of * actual * landing time, the customer will be classed as a ‘no show’ and the driver will be at liberty to leave the airport book and pay for a new transfer.

In cases where you have lost your baggage, contact us on +33 (0) 675953589. If baggage issues cause delays that severely affect the departure of other customers or general operations, the delayed passenger (s) may be rescheduled to the next available seats at the company’s discretion.

Where flights are canceled, the customer will not be given. Full documentation will be provided on request.

If on arrival, we will be able to book a flight and check it out. Full documentation will be provided on request.