Transfer Operators List (Admin Access)

1.0 Amendments and Waivers
None of our drivers, agents, sub-contractors or business partners have the power to alter, amend or waiver these terms and
conditions.
2.0 Copyright
All copyright and database rights, design rights and all intellectual property rights belong to Go Massif. All text and graphics, their
arrangement, and all trademarks/logos/layout/scripts, software compilations, underlying source (hypertext language and scripts)
and any other material from our website belong solely and absolutely to Go Massif. No part of this site may be reproduced, except
for referencing and printing reservation confirmations, in any form whatsoever, electronic or otherwise, without our prior written
consent.
3.0 Definition of Services and Products
We reserve the right to modify or change the services offered at any time. Bookings for specific products are only confirmed when
payment has been received by Go Massif.
3.1 Shared Transfers
Flight Arrival Transfers
a) Passengers will be grouped with flights scheduled to land within 90 minutes of each other. Passengers may also
need to wait for the vehicle to arrive at the airport. This vehicle will be scheduled to arrive within 90 mins of the
earliest flight arrival time of the grouping.
b) Weekday passengers will receive an SMS when they land, informing them of the meeting time with the driver at the
Airport Transfer Meeting Desks. Weekend passengers must come straight to the Airport Transfer Meeting Desk,
where they will be met by a Go Massif Airport representative.
c) Passengers on flights that arrive more than 15 minutes late may be subject to an increased waiting time at the
airport. These passengers will be put on the next available transfer. Passengers on delayed flights that
subsequently arrive after 21:30 are not guaranteed travel for that day.
d) Passengers with lost or delayed baggage who fail to meet their driver at the time stated on their SMS message
(weekdays) or who fail to come directly to airport meeting desks (weekends) may have to wait for the next available
transfer. Go Massif need to be informed of any delays due to baggage retrieval issues, in order to provide the best
possible contingency for these passengers.
e) Detours en-route to resort (for keys, laundry or shopping, etc) are not available.
f) The transfer may detour to other Grand Massif resorts to drop off other passengers. Passengers may also need to
change vehicles in order to get to their destination.
Flight Departure Transfers
a) Passengers will be collected from resort between 3 and 5 ½ hours before their flight departure time. Go Massif
always intend to get passengers to the airport at least 2 hours before flight departure.
b) Passengers will be notified of their exact pickup time by SMS before 16:30 the day before their departure. If they do
not receive this message, it is their responsibility to contact Go Massif Operations to obtain confirmation of the
pickup time.
c) All Passengers must be waiting and ready to depart at the pick-up time provided, outside the address stated on
their booking confirmation. If not present, Go Massif will deem that the passenger(s) no longer require(s) the
transfer and therefore it will be treated as a last minute cancellation, with no refund available.
d) Shared transfer bookings are automatically confirmed by Go Massif for flights departing after 09:00 during the
e) Detours en-route to the airport (to drop off keys or laundry, etc) are not available.
f) The transfer may detour to other Grand Massif resorts to collect other passengers. Passengers may also need to
change vehicles in order to get to their destination.
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3.2 Shared Plus Transfers
Flight Arrival Transfers
a) Shared+ passengers may be grouped with other passengers with scheduled flight arrival times before and/or no later
than 10 minutes after their own scheduled arrival time, allowing minimal waiting time at the airport.
b) Passengers will be met at the Airport Transfer Meeting Desks in arrivals by the driver or a representative. Passengers
arriving on weekdays will be sent an SMS when they land, informing them of when they are expected at the desks.
Passengers arriving on weekends should come directly to the desks.
c) Passengers on flights that arrive more than 30 minutes late may be subject to an increased waiting time at the airport.
These passengers will be put on the next available transfer.
d) Passengers with lost or delayed baggage who fail to meet their driver at the time stated on their SMS message
(weekdays) or who fail to come directly to airport meeting desks (weekends) may have to wait for the next available
transfer.
e) Short stops en-route to resort (for keys, laundry, etc) are available, subject to prior notification by the customer and
confirmation of availability by Go Massif. Longer stops for shopping, etc are not available.
f) The transfer will not detour to other resorts. However, the transfer may stop briefly en route to drop off other
passengers. Passengers may also need to change vehicles in order to get to their destination.
Flight Departure Transfers
a) Passengers will be collected from resort between 3 and 3 ¾ hours before their flight departure time. Go Massif always
intend to get passengers to the airport at least 2 hours before flight departure.
b) Passengers will be notified of their exact pickup time by SMS before 16:30 the day before their departure. If passengers
do not receive this message, it is their responsibility to contact Go Massif Operations to obtain confirmation of the pickup
time.
c) All Passengers must be waiting and ready to depart at the pick-up time provided, outside the address stated on their
booking confirmation. If not present, Go Massif will deem that the passenger(s) no longer require(s) the transfer and
therefore it will be treated as a last minute cancellation, with no refund available.
d) Stops en-route to the airport (to drop off keys or laundry, etc) are available, subject to prior notification by the customer
and confirmation of availability by Go Massif.
e) The transfer will not detour to other resorts, but may stop en route to collect other passengers. Passengers may also
need to change vehicles in order to get to their destination.
3.3 Private Transfer
Flight Arrival Transfers
a) Private passengers are provided their own vehicle for the transfer. This vehicle will depart the airport as soon as the
passengers meet with their driver.
b) Passengers will be met at the Airport Transfer Meeting Desks in arrivals by the driver or a representative. Passengers
arriving on weekdays will be sent an SMS when they land, informing them of when they are expected at the desks.
Passengers arriving on weekends should come directly to the desks.
c) Passengers on flights that arrive more than 1 hour late may be subject to an increased waiting time at the airport. These
passengers will be put on the next available transfer (which may have other passengers on board).
d) Passengers with lost or delayed baggage who fail to meet their driver at the time stated on their SMS message
(weekdays) or who fail to come directly to airport meeting desks (weekends) may have to wait for the next available
transfer.
e) Stops en-route to resort (for keys, laundry and shopping etc) are available, subject to prior notification at least 48 hours
in advance by the customer and confirmation of availability by Go Massif. Waiting charges for any stop greater than 15
minutes apply.
f) Passengers will be taken directly to resort.
Flight Departure Transfers
a) Passengers will be collected from resort between 3 ¼ and 3 ¾ hours before their flight departure time. Go Massif always
intend to get passengers to the airport at least 2 hours before flight departure. However, a specific pickup time can be
requested by the customer, should they wish. Go Massif operations must be informed of this time at least 24 hours in
advance.
b) Passengers will be notified of their exact pickup time by SMS before 16:30 the day before their departure. If passengers
do not receive this message, it is their responsibility to contact Go Massif Operations to obtain confirmation of the pickup
time.
c) All Passengers must be waiting and ready to depart at the pick-up time provided, outside the address stated on their
booking confirmation. If not present, Go Massif will deem that the passenger(s) no longer require(s) the transfer and
therefore it will be treated as a last minute cancellation, with no refund available.
d) Stops en-route to the airport (to drop off keys or laundry, etc) are available, subject to prior notification by the customer
and confirmation of availability by Go Massif.
e) Unless requested, the transfer will not stop or detour en route to the airport.
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4.0 Price
Prices are quoted in Euros. All prices (unless otherwise stated) include VAT (French VAT charged at 7%). Payments received by the
company are in Euros. On credit card transactions, we are not responsible for any fees charged or expenses incurred by currency
transactions made by your credit card provider. All payments must be made in full, at time of booking.
4.1 Change of price
The prices that appear on the Go Massif website and prices quoted by email are subject to change without notice until payment is
received and confirmation of booking has been made. If price changes are necessary after the booking is made, Go Massif will
produce written confirmation of any change in the form of an email. Price increases may occur as a result of supplements which are
beyond our control. These increases can be added in the following circumstances:
a) Rise in labour costs
b) Introduction of new taxes for the passenger transport industry
c) The increased cost of transport licenses
d) The increased cost of airport parking
e) Increased fuel costs
f) Increase in prices charged by subcontractors
g) Increases in road toll charges
You will be notified if increases in prices are necessary. You have the right to cancel the reservation if you do not wish to pay for any
additional price increases.
5.0 Persons under contract (Group Leader)
The person whose name appears on a confirmed booking is deemed to be the group leader. A contract is made between the group
leader and Go Massif when a conformation of booking is forwarded by Go Massif to the group leader.
When reservations for groups are received the person making the booking will be considered the group leader (the group leader
may not necessarily be travelling with the group).All correspondence and communication will be directed to the group leader. The
group leader ensures that he or she has the authority to accept and accepts these terms and conditions on behalf of the entire
group. This includes the acceptance of communications or correspondence from us on behalf of all passengers and members of your
group. You must be 16 or older to be the leader of the group.
5.1 Changes to a confirmed booking
A confirmed booking is only valid for the transfer/s listed on the booking confirmation. Unless 14 days notice is given, reservations
are not transferable from one person to another or from one date or time to another. Changes must be made in writing by
email. Changes can only be made by Go Massif and the group leader. Any verbal agreement between individual passengers and
drivers must be confirmed in writing between the group leader and Go Massif.
5.2 Evidence of contract
After making your payment, you will receive an email with confirmation of payment. This email, together with your booking
confirmation, is proof of a contract to travel with us.
6.0 Our duty to you
It is our duty to provide the agreed number of seats for your transfer at the agreed time/s specified on your booking
confirmation. Our drivers will choose the routes deemed most appropriate based on traffic conditions (including road construction)
and weather conditions. We are responsible for taking our passengers to buildings/properties that are accessible by regularly
maintained roads. For buildings/properties on roads not regularly maintained, we reserve the right to leave passengers at the most
convenient, regularly maintained, road junction.
6.1 Changes made by Go Massif
If a change needs to be made to a booking prior to your trip, we will contact the group leader by email or telephone. It is the
responsibility of the group leader to inform all passengers of these changes. If changes occur less than 48 hours before your first trip
with us, we will call the group leader and inform them of any changes.
6.2 Your duty
The customer must print their e-mail confirmation and have it available on the day of arrival and departure. This document serves as
a transportation ticket and must be presented to the driver or representative Go Massif if necessary. It is the group leaders’
responsibility to give the correct information relating to flight arrival and departure times, or any specifically requested pick up
time. The Group Leader is responsible for providing the exact name of the accommodation. The group leader should have access to
the address details of their accommodation. If accommodation is not found, we will deliver clients to the nearest Tourist Office of
the resort. It is the group leaders’ responsibility to provide correct details, including email address and mobile number. Transfers
missed or supplements incurred as a result of misinformation provided by the group leader will not be the responsibility of Go
Massif. The customer will be liable and no refunds will be possible.
6.3 Force Majeure
At any time after a booking is confirmed; bookings can be diverted, postponed or delayed, if we reasonably believe it is justified by
circumstances beyond our control or for security reasons. In the case of postponements, delays or other changes to a reservation,
we will not be liable for costs incurred to passengers. These costs include the cost of food, accommodation and onward
transportation.
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7.0 Cancellation by you
You can cancel your reservation at any time. Any cancellation made at least 48 hours in advance will be fully reimbursed (minus a
25€ administration charge). Cancellations made less than 48 hours in advance will not receive any reimbursement. Go Massif may
waive this clause at their discretion. Passengers arrested or delayed by customs officials, police or other government officials will be
deemed to have terminated their agreement with us. No refund is permitted in such circumstances. If you fail to meet with your
driver, or have not called us to inform of any delays or cancellations to your flights and fail to show up at the agreed time, we will
assume that you have cancelled your reservation with us.
7.1 Cancellation by us
Go Massif reserves the right to cancel your reservation if circumstances beyond our control make it impossible to carry out the
transfer (see 6.3 Force Majeure). Written confirmation of any cancellation will be provided if the cancellation is more than 72 hours
before the transfer. Verbal confirmation of cancellation will be provided if cancellation is less than 72 hours before the transfer. The
customer is entitled to a full refund of monies paid.
8.0 Luggage/Baggage
Each passenger on the booking confirmation is entitled to take the following luggage on our vehicles:
1 small bag (max size 50cm long, 30cm wide, 20cm deep)
1 large bag (suitcase, backpack or other type of large bag) (max size 120cm long, 70 cm wide, 40 cm deep)
(Prams, pushchairs and strollers will be carried free. They must be able to fold up.)
8.1 Specialised Sports Equipment
Skis and snowboards should be detailed on your booking confirmation. 1 pair of skis or a snowboard for each passenger will be
carried free of charge. We reserve the right to refuse carriage of a piece of sports equipment that was not specified on your booking
confirmation. All sports equipment must be properly packed in a bag specially designed for this particular type of sports equipment.
(Total weight of luggage and equipment must not exceed 40 kg). Application for carrying bicycles must be made by email.
8.2 Excess and delayed Luggage/Baggage
We have no obligation to carry excess baggage on our vehicles. Your luggage must be available for loading at the time agreed. We
are not responsible for waiting for delayed luggage.
8.3 Unacceptable and fragile items
You should not include in your luggage:
a) Items that are likely to endanger the other passengers, the driver, or anyone coming into contact with vehicles or our customers
b) Items that are prohibited by laws, regulations or orders of any country visited during your transfer
c) Illegal drugs, firearms, explosives, fireworks, flammable liquids
d) Objects or items (including foods) that emit foul odours
e) Animals
Go Massif reserves the right to refuse to accept baggage for carriage unless it is properly packed in suitcases or other suitable
containers to ensure safe transport. We will not accept liability for fragile items. This includes sports equipment or musical
instruments that could be damaged in transit. These items must be properly packed in suitable bags or boxes.
8.4 Search of baggage
For reasons of safety and security, we may ask you to authorise and consent to a search of your luggage. This will be done if we
suspect you are in possession of any items listed in 8.3 “Unacceptable and fragile items.” If consent is not given, we reserve the right
to refuse to carry your luggage.
8.5 Loading the luggage
It is the responsibility of the driver to load all the baggage that is submitted by passengers. We will not be held responsible for any
bags that were not presented at time of loading. It is the passenger’s responsibility to ensure that all baggage was presented to the
driver.
8.6 Personal effects
It is the passenger’s responsibility to ensure that they collect all personal belongings at the end of the trip. We are not responsible
for items misplaced, lost or abandoned.
8.7 Unloading of baggage
It is the responsibility of the group leader to ensure baggage unloaded is distributed to people in the group. You must collect your
baggage as soon as it is available for collection at your destination. Go Massif will not accept responsibility for any luggage, personal
effects or other items left in our vehicles.
8.8 Left luggage, lost property and damages
All items that are left in vehicles are left at the risk of its owner. We have no liability or obligation of articles left in vehicles. When
requests are made to deliver the items left to their owners, these applications will be treated separately. It is advisable that you
insure your luggage against loss, damage or delay. Please check the terms and conditions of your travel insurance policy.
Conditions Générales de Vente
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9.0 Customs checks
When it is necessary to stop for passport control, immigration or customs checks, the vehicle can wait up to 15 minutes to allow all
the normal controls to be carried out. The vehicle will not wait for passengers delayed by more than 15 minutes. If a passenger is
detained we cannot be responsible for them. All passengers delayed or detained shall be deemed to have cancelled their booking
with us.
10.0 Children
Persons under 16 years must be accompanied by a responsible person aged 18 or over.
10.1 Child Seats
You must inform us when booking if you wish us to provide child seats. You must indicate the class of seat you need. All children
under 1.35 meters must be seated in an appropriate seat. If you do not specify which category of seat your child belongs, we cannot
guarantee their transportation with us.
11.0 Stop en route
Stops en route must be pre-arranged and clearly stated on the booking confirmation. Our drivers are not allowed to make
unscheduled stops en route.
12.0 Conduct of passengers
Please note the following rules:
(If you think you or your group will not be able to follow these rules please do not book travel with us).
Clients are expected to behave in accordance with law and be respectful and sensitive towards our drivers, representatives and
subcontractors. Consumption of food and beverages is not permitted in the vehicles. Mobile phones must be used with
consideration to the comfort of other passengers. You should not consume alcohol during the trip. You should not take illegal drugs
in our vehicles. You should not board our vehicles under the influence of alcohol or illegal drugs. You should not board our vehicles if
you are seriously ill or suffering from a contagious disease. You should not leave rubbish or soil our vehicles in any way.
12.1 Consequences of misconduct
If you violate any of the basic rules of behaviour, or we have reason to believe that you may continue in any way that violates these
rules of behaviour, we are entitled to prohibit you from travelling with us. If you are in violation of any rule, we assume that you
have terminated your contract with us. You and your luggage will be refused transportation. Any failure to comply with requests to
leave a vehicle will result in us contacting the police. The group leader is responsible for payment of a fee of 50 Euros for cleaning
(payable to driver) if any member if their group drops litter, spills liquids or soils the vehicle in anyway. Any person who physically
abuses or attempts to physically abuse one of our representatives, drivers or subcontractors will be reported to the police. Any
damage to our vehicles by a client must be paid for immediately. If payment is not or will not be made, then we will pursue legal
action against the group leader in order to obtain payment for damage.
12.2 Our liability of passenger behaviour toward others
We cannot be held responsible for the actions, improper or otherwise, of passengers towards one another.