The Grenoblois taxis provide all transport from and to the airports.
We carry out transfers from Grenoble (38 Isère) and its surroundings to Lyon Saint Exupéry airport (69 Rhône), Grenoble / Saint Etienne airport Saint Geoirs (38 Isère) and Geneva airport (Switzerland)
As soon as you get off the plane, your taxi is waiting for you at the arrival terminal, with a sign in your name.
Services Taxis Grenoblois offer:
GENERAL TERMS OF ORDER
Of which online orders via a partner site
Preamble
The transport of persons for a fee is a regulated activity. Only authorized vehicles can perform this service.
The GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE is a group of economic interest whose head office is in GRENOBLE (38000) 14 Rue de la Republique – Tourist Office, registered in the RCS of GRENOBLE under the number 779 558 089 and under the SIRET 779 558 089 00024 Groupement to which are affiliated 107 drivers of independent taxis, of the city of GRENOBLE.
The vehicles used are recent taxis, like sedans, wagon and minivans.
The drivers carry out for their own account and under their full responsibility, the transport requested by the group.
The performance of the transport service, from the ascent to the descent of the vehicle, is under the exclusive responsibility of the taxi driver.
The present general conditions apply for the orders of taxis passed by the customer by Internet on the site www.taxi-grenoble.fr , by email and by telephone at 04 76 54 42 54 or via a smartphone application.
The service consists of distributing and making the races requested by all customers, taxis belonging to the group (with the exception of people who are intoxicated or likely to damage the vehicle).
The GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE puts on these sites at the disposal of the Net surfers an automated service of order of taxis. The use of this service is subject to full acceptance of the terms and conditions of use.
The GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE offers in addition, services of command of taxis by telephone at its call center.
The present conditions aim at defining the modalities of services between the GIE and the client user of the services.
Article 1: Acceptance of general conditions.
All orders placed through the mobile booking portal are subject without reservation to these terms and conditions.
These general conditions represent the entirety of the reciprocal commitments of the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE and the CUSTOMER who expressly accepts them.
The data recorded by the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE constitute the proof of all transactions made by the GIE and the CLIENT.
Article 2: Requests
Application services for an online taxi or application for a taxi in the immediate future are offered.
2.1. – Taxi requests
A request for a taxi consists in the registration by the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE of a request for a taxi made by the CLIENT in an immediate manner.
It is not a question of booking an identified taxi, but of taking into account a taxi search.
Taking Immediate Races:
For all immediate shopping, the customer is kindly asked to dial the telephone number, +33 (0) 4 76 54 42 54 or make a request to search for a taxi online via a smartphone application.
The client must then inform the operator of all the elements necessary for the successful completion of the race, namely: exact location and time of pick-up, drop-off location, name and telephone number of the person to be picked up number of people to convey and all other characteristics.
In certain situations, which are particularly difficult because of external factors, such as strikes, demonstrations, climatic conditions or heavy and slow traffic, etc., the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE reserves the possibility of exceptionally limiting the number of requests at certain times, or even inform the customer of its inability to serve orders already made.
The GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE having a real-time exploitation, not functioning in own site and dependent on risks independent of its will, it is possible that the request for search of taxi is not served immediately in this case the CUSTOMER may either cancel the order or request that the GIE continue the search for a taxi available.
In both cases, the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE can not be held responsible for the consequences related to the delay or the absence of the taxi at the time announced or requested.
No claim for damages can be made, the GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE having an obligation of means and not of result. The reasons for the order and the destination to join with the taxi remain unknown to the GIE TAXIS RADIO OF THE CITY OF GRENOBLE .
Reservations online or via a smartphone application:
A request in advance, called “order in advance”, consists of the registration by the GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE of a taxi request made by the CLIENT, via the website, by email or by a smartphone application.
Requests by mail can be made from 06:00 to 20:00.
The GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE analyzes the request by mail and confirms the race by email, for validation of the order. In case of non-validation of the order, the request is automatically canceled.
The CITY OF RADIO TAXIS OF THE CITY OF GRENOBLE reserves the right to refuse requests in advance on certain days, at certain times or in certain geographic areas depending on the number of applications already registered and / or the foreseeable estimate concerning the supply of taxis.
The CITY OF RADIO TAXIS OF THE CITY OF GRENOBLE strives to make the reservation service via the website or a smartphone application operational 24 hours a day and 365 days a year. However, it allows itself to be interrupted with or without notice, for reasons inherent to operating constraints.
How an application works by email:
The order in advance must be made no later than two (2) hours before the beginning of said service and will be effective only if and only if the driver can honor it according to its geographical location. The order in advance must be made by the customer or a duly authorized representative, so any order in advance must mention:
name or corporate name of the corporation,
name and telephone number of the client,
Terms of Payment,
date, time and location of customer support, and destination.
When ordering, the customer must specify the day, time, pick-up and drop-off address and all other details of the race, as well as the name and telephone number of the person to be transported.
In the event of cancellation or modification of the order placed, the customer must imperatively call the taxis, before the pick-up time, on 04 76 54 42 54
If the taxi is not present FIVE ( 5) minutes after pick-up time, the customer must call 04 76 54 42 54, to know the reasons for his absence.
Passenger support
The CUSTOMER must get in the taxi as soon as it arrives at the address indicated in case of immediate request, or at the agreed time in case of request in advance.
In case of absence of the passenger, TEN (10) minutes after this time, the taxi driver is deemed authorized to leave without prior warning.
Prices
The amount of care and driver approach is established on the basis of regulations and prefectural pricing.
The member will then invoice the group for his / her displacement, for the amount displayed on the meter, which will be billed back to the customer, having ordered the car in the case of a deferred payment agreement concluded between the GIE DES TAXIS RADIO DE LA CITY DE GRENOBLE.
Invoice that the customer agrees to pay upon receipt.
In the absence of agreement the passenger will have to adjust the race directly to the driver.
The grid of approach meters for an immediate call or an order in advance is available on the website of the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE, in vehicles and at the Prefecture of Isère.
Any quotation previously prepared and in the possession of the customer will be valid only if it does not exceed 30 days from the date of issue . The rate applies to direct travel without stopping from the pick-up point to the point of arrival. Rates are inclusive of VAT, they are always mentioned in euros.
(VAT rate available on the price list on the website of Taxis Grenoblois or the prefecture of Isère)
Day rates apply from 7 am to 7 pm Night fares apply from 7 pm to 7 am, as well as on Sundays and public holidays and on roads that are actually snowy or icy (if the use of special equipment or slip resistant tires called “winter tires”) is effective.
The price given corresponds to a category of vehicle, regardless of the number of people on board, maximum 4 passengers for a sedan. From the 5 th person, a surcharge will be applied.
Any modification made by the customer during the service will necessarily entail a supplement, if and only if the planned distance initially had to lengthen or if the waiting time initially planned was to lengthen.
Payment / Billing:
Our services are payable on the order in advance or at the end of the race with the exception of the customers in account (provided that they have fulfilled all the conditions requested by the GIE).
The customer will be given an invoice for any payment greater than or equal to 25 € and below this amount on request only.
Upon arrival at destination, the customer agrees to pay the driver by credit card or cash or check subject to request the order.
However, a monthly billing with deferred payment may be possible, for this the customer must contact the administrative department of the GIE.
It being specified that during the service if the option for the deferred payment has not been confirmed, the customer will be asked by the driver the entire service.
For customers in account:
No deposit will be required at the time of the registration of the application by the customer in account, except application of special conditions agreed with the GIE at the confirmation of this request.
invoices are paid within 30 days of receipt. (*)
No discount will be granted in case of advance payment.
(* The payment methods accepted are cash, credit card check or bank transfer).
Late payment
In the event of total or partial non-payment of the services on the day of their fulfillment or on the agreed date in the event of deferred payment, the customer will have to pay a penalty of delay equal to three times the rate of the legal interest.
The rate of the legal interest retained is that in force on the day of performance of the service.
This penalty is calculated on the amount inclusive of the sum remaining due, and runs from the date of expiry of the price without any prior notice being required.
In addition to the late payment, any sum, including the down payment, not paid on its due date will automatically result in the payment of a lump sum payment of forty euros (40 €) due for recovery costs.
Responsibility
When inquiring about taxis, including in advance online or via a smartphone application, the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE is committed to finding a taxi member, available to perform the race in the best deadlines and conditions.
The GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE is however responsible only for the provision of research of a taxi at the address given by the customer. But his responsibility can not be engaged if the search for a taxi does not succeed because of a unavailability of vehicles, even in the case of a “order in advance”.
Neither in case of force majeure and more generally in the following cases: computer failure or telecommunication networks preventing the availability of online services, strike, event, bad weather, traffic accident disrupting traffic, bottling of unusual magnitude.
The performance of the transport service is under the responsibility of the taxi driver.
In case of delay due to the taxi driver who has accepted the race, non-performance or poor performance of the race by the latter, the responsibility of the group can not be engaged.
The estimates of the journey time communicated by the grouping being based only on standard times, the latter can not be held liable in the event of a problem.
For all important trips, it is up to the customer to provide a margin of precaution in addition because the group can not be held responsible for traffic difficulties.
Article 3: Personal Data
The CUSTOMER must make the requested recordings to be able to apply online or via a smartphone application.
The personal data of the CUSTOMER (name and phone of the passenger, address of support and destination) are collected by the GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE for the needs of a good management of the requests for search of taxis and to for the purposes of proof, in compliance with the provisions of the Data Protection Act No. 78-17 of 6 January 1978.
Personal information will be kept for a period of 5 months.
During this period, we put in place all means to ensure the confidentiality and security of the CLIENT’s personal data, so as to prevent their damage, erasure or access by unauthorized third parties.
Access to your personal data is strictly limited to our administrative staff, our employees and agents, the communication department or the accounting department, as the case may be, to our subcontractors. The subcontractors in question are subject to a confidentiality obligation and can only use your data in accordance with our contractual provisions and the applicable legislation. Except as provided above, we will not sell, rent, assign, or give access to third parties to your data without your prior consent, unless we are compelled to do so for law, fight against fraud or abuse, exercise of the rights of the defense, etc.).
In accordance with the law ” Informatique et Libertés ” of 6 January 1978 as amended and European Regulation n ° 2016/679 / EU of 27 April 2016 (applicable from 25 May 2018), the CLIENT has the right of access, rectification, portability and erasure of data or limitation of treatment. He may also, for legitimate reasons, oppose the processing of data concerning him.
The CUSTOMER may, subject to the production of a valid proof of identity, exercise his rights by contacting the data protection officer by mail gestion@lestaxisgrenoblois.fr or at 04 76 54 47 55
The CLIENT has at any time a right to access, modify, rectify and delete personal information collected by the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE .
To exercise this right, the CUSTOMER may, at his option, send an e-mail to gestion@lestaxisgrenoblois.fr or send a letter to the GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE – House of tourism – 14 rue de la République – 38000 GRENOBLE
For any further information or complaint, the CUSTOMER may contact the National Commission for Computing and Freedoms (more information on www.cnil.fr ).
By submitting a search request on the mobile booking portal, the CUSTOMER gives his consent to the use, as part of the services offered, of the personal data collected when the order is placed in the GIE DES Clientele file. TAXIS RADIO OF THE CITY OF GRENOBLE. The GIE keeps this information for a period of 5 months after taking the order on computer support.
Article 4: Availability of the service
The GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE strives to make this service operational almost permanently, 24 hours a day and 365 days a year. However, it allows itself to be interrupted with or without notice, for reasons inherent to operating constraints (mainly, high demand that can saturate the operating system, maintenance or computer failure).
The availability of the service is also conditioned by the use by the CUSTOMER of sufficient computer resources, in particular a telephone network of Edge, 3G , 4G or Wifi type and wider data.
Article 5 • Responsibility of the GIE
The responsibility of the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE is limited to the provision of research of a taxi to the address indicated by the CLIENT. The GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE puts all its means in order to find for the CLIENT a taxi available as soon as possible. The responsibility of the GIE OF TAXIS RADIO OF THE CITY OF GRENOBLE can not be engaged if the request for research of a taxi can not be satisfied because of a unavailability of taxis.
The responsibility of the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE can not be engaged in case of force majeure and more generally in the following cases computer maintenance, computer breakdown or telecommunication networks preventing the availability of online services, strike, demonstration, bad weather, serious traffic accident disrupting regular traffic, traffic jam of unusual magnitude. The performance of the transport service is under the responsibility of the taxi driver. In case of delay due to the taxi driver who accepted the race, non-performance or poor performance of the race by the latter, the responsibility of the GIE can not be engaged.
IN ALL CASES, THE CITY OF THE RADIO TAXIS OF THE CITY OF GRENOBLE CAN NOT BE HELD RESPONSIBLE FOR THE CONSEQUENCES OF THE DELAY OR ABSENCE OF THE TAXI AT THE TIME ANNOUNCED OR REQUESTED
Article 6: Intellectual Property – Copyright
In application of the code of the intellectual property, all the elements of the application (formatting, images, texts, logos, databases, programs, etc.) are the property full and complete of the GIE OF TAXIS RADIO OF the CITY DE GRENOBLE , except the elements (including logos) provided by a partner of GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE .
Article 7: Changes
The GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE reserves the right to modify the general conditions of use of the services without notice.
Article 8: Applicable Law-Jurisdiction
Any abusive or fraudulent use is punishable by the penalties provided for by the Law and entails the automatic termination of access to the services of the GIE DES TAXIS RADIO OF THE CITY OF GRENOBLE without prejudice to any damages. In the event of a dispute relating to the execution and realization of one of the services ordered online, the dispute will, in the absence of an amicable agreement, the attribution of competence is given to the Courts of Grenoble.
MADE IN GRENOBLE
MARCH 12, 2019
Waiting even if the plane is late