What if our arrival is delayed?

It happens, and can be very frustrating.  Whether you have a flight or train delay, or some other unavoidable reason we will do our best to ensure the minimum impact on your onward journey. We request that you contact the emergency contact provided in your booking confirmation as soon as possible.  In most instances  (short delays of less than 1.5 hours) it is likely that no extra charges will be incurred.  However after a reasonable delay it maybe that there are additional costs due to cover driver wages and parking fees. 

In the unfortunate event that you are delayed for a considerable length of time; it maybe that the driver is unable to wait due to other transfer commitments.  In that case the the operator will obviously try to arrange an alternative collection at a later time.

If you feel that you cannot wait then you have the option to make alternative arrangements.  Please note, this will be entirely at your own costs, and we will be unable to offer any refund.  We recommend that you have suitable travel insurance so that in this instance you can claim a refund through your insurance provider. SNO.TAXI will endeavour to supply any supporting information you require to help with your claim.